Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, you must be the original purchaser and the item must be in the same condition that you received it, unaltered or unused, with all original authentication paperwork, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ryan@signaturist-ink.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ryan@signaturist-ink.com.
Damages and issues
Please inspect your order upon receipt and contact us within seven days of delivery if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns Regarding Authenticity:
At the Signaturist-Ink we take the guess work out of authentication. We do our best to provide not only our opinion but the opinion of third-party experts on many of the items we sell.
For autographs this typically means each item we sell has already been reviewed by industry-leading authenticators such as PSA, JSA, BAS, University Archives, Zarelli Space, and or other reputable sources. The Signaturist-Ink guarantees that every autograph sold will pass AT LEAST one of the above authentication companies or your money back; in most cases that will be the COA or LOA that accompanies the item.
Exchanges
We do not accept exchanges. If you wish to purchase a different item, it must be placed as a separate order and will be subject to our standard return policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ryan@signaturist-ink.com.
International Orders
For international orders, all applicable customs duties, taxes, and import fees are the sole responsibility of the buyer. These charges are determined by the destination country’s customs authorities and are not included in our pricing or shipping costs. By placing an order, the buyer agrees to pay any such fees required for successful delivery. We are not responsible for delays, refusals, or returns resulting from unpaid import duties or taxes. Under no circumstances will refunds be issued for orders that are not delivered due to the buyer’s failure to pay required customs charges.
Return Shipping
Approved returns must be shipped within seven days after return authorization is provided. The buyer is responsible for return shipping costs unless the item arrived damaged, defective, or materially different from the item ordered. Original shipping charges are nonrefundable. Any return label provided by Signaturist-Ink may be deducted from the refund unless the return resulted from our error.
Return Packaging and Insurance
Returned items must be securely packaged and shipped using the instructions provided by Signaturist-Ink. Returns must include tracking, signature confirmation, and insurance for the item’s full purchase price. The buyer is responsible for any loss, damage, or alteration occurring during return shipment.
Condition and Refund Deductions
We reserve the right to deny a return or deduct any loss in value if an item is returned damaged, altered, incomplete, or without its original packaging or authentication paperwork.