Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, you must be the original purchaser and the item must be in the same condition that you received it, unaltered or unused, with all original authentication paperwork, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ryan@signaturist-ink.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ryan@signaturist-ink.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Regarding Authenticity:
At the Signaturist-Ink we take the guess work out of authentication. We do our best to provide not only our opinion but the opinion of third-party experts on many of the items we sell. 

 

For autographs this typically means each item we sell has already been reviewed by industry-leading authenticators such as PSA, JSA, BAS, University Archives, Zarelli Space, and or other reputable sources. The Signaturist-Ink guarantees that every autograph sold will pass AT LEAST one of the above authentication companies or your money back; in most cases that will be the COA or LOA that accompanies the item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ryan@signaturist-ink.com.

 

International Orders 

For international orders, all applicable customs duties, taxes, and import fees are the sole responsibility of the buyer. These charges are determined by the destination country’s customs authorities and are not included in our pricing or shipping costs. By placing an order, the buyer agrees to pay any such fees required for successful delivery. We are not responsible for delays, refusals, or returns resulting from unpaid import duties or taxes. Under no circumstances will refunds be issued for orders that are not delivered due to the buyer’s failure to pay required customs charges.